We, Green Street, are the controller and responsible for your personal data. We are committed to protecting and respecting your privacy. This policy, together with any other documents referred to within, sets out the basis on which we will process any personal data that we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Individuals whose data we collect and process
- 1.1 We collect and process from a range of individuals:
- 1.1.1 visitors to our websites which include https://greenstreet.org.uk and http://borrow.greenstreet.org.uk/
- 1.1.2 individuals who are authorised by participating businesses to use our software and services on their behalf (Authorised Users);
- 1.1.3 individuals who are end users of participating businesses services (End Users). Participating businesses that we work with use our software and services to create personal profiles of those individuals who visit their websites or their physical premises;
- 1.1.4 individuals who sign up to the Borrow* scheme, enter the Borrow* prize draw or sign up to the rewards and incentives scheme;
- 1.1.5 individuals who purchase products from us or our participating businesses.
You will fall into one or more of these categories of individuals.
2. Information we process about Individuals
We may collect, use, store and transfer the following data about individuals:
- Identity data which includes first name, last name, username or other identifier, data of birth and gender.
- Contact data which includes delivery address, email address and phone number.
- Technical data which includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Transaction data which includes details about payments to and from you and other details of products or services you have purchased from us.
- Marketing and communications data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Usage data which includes information about how you use our website, products and services.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How we collect your personal data
We use different methods to collect data from and about you including through:
- 3.1 information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our services or requesting further services or information. We may also ask you for information when you report any problems with our site;
- 3.2 if you contact us, we may keep a record of that correspondence;
- 3.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- 3.4 details of any transactions you carry out through our site;
- 3.5 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access;
- 3.6 information submitted to participating businesses directly;
- 3.7 information collected by technology such as Google Analytics and other technology such as cookies placed on participating businesses’ websites (please see “IP addresses and cookies” below for more information);
- 3.8 Information submitted by you to participate in the Borrow* prize draw and the Borrow* rewards and incentives scheme; and
- 3.9 information acquired from information suppliers or generally available on the internet.
4. Retention & Deletion
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
If you have signed up to receive our newsletter / requested information from us, we will retain your information until you request to be removed/deleted. Subject to the exceptions described below, we delete or anonymize your information upon request.
Subject to applicable law, we may retain information after account deletion:
- 4.1 If there is an unresolved issue relating to your account, such as an outstanding invoice on your account;
- 4.2 If necessary for our legitimate business interests, such as fraud prevention;
- 4.3 If we are required to by applicable law; and/or
- 4.4 In aggregated and/or anonymized form.
5. IP addresses, cookies and similar technologies
- 5.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. This information will be deleted after 3 months.
- 5.2 We may obtain information about your general internet usage by using technology such as “cookies”, which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for Public Users and participating businesses. They enable us:
- 5.2.1 understand visitor numbers;
- 5.2.2 to store information about a Public User’s preferences, and so allow us to customise our site according to a Public User’s interests and offer them goods or services in which we believe they will be interested;
- 5.2.3 to speed up your searches; and
- 5.2.4 to recognise you when you return to our site.
- 5.3 To find out more about cookies, including how to control and disable them, please visit http://www.allaboutcookies.org.
- 5.4 You may refuse to accept some technologies such as cookies by activating settings on your browser which allows you to refuse the setting of technologies such as cookies. If you refuse all cookies you may be unable to access certain parts of our site. If you do not activate these settings on your browser then you will be taken to have consented to the use of these technologies.
- 5.5 We use Google Analytics and other monitoring software on our site. These types of technologies also allow the proprietor of the technology e.g.Google to also access your information, we have no control over how your information is processed by third parties such as Google. Please read the privacy packages of the provider to understand how your information may be used by these third parties.
- 5.6 Third party services that we use on our site that may set cookies include:
6. International transfers
- 6.1 The data that we collect from you may be transferred to and stored at, a destination outside the United Kingdom (UK). It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services.
- 6.2 Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- 6.2.1 we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
- 6.2.2 where the transfer arises as a result of our use of certain service providers, we may use specific contracts approved for use in the UK which give personal data equivalent protection to that which it has in the UK.
7. Security and Control of Data
- 7.1 All information you provide to us is stored on our secure servers and access is limited to those employees, agents, contractors and other third parties who have a business need to know.
- 7.2 Please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information whether collected by us or sent to us by a participating business, we will use strict procedures and security features in order to reduce the risk of unauthorised access and prevent your personal data from being accidentally lost, altered or disclosed.
8. How we use your information
- 8.1 We use information held about you in the following ways:
- 8.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
- 8.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- 8.1.3 to carry out our obligations arising from any contracts entered into between you and us;
- 8.1.4 to allow you to participate in interactive features of our service when you choose to do so;
- 8.1.5 to notify you about changes to our service;
- 8.1.6 to generate personal profile reports about you which we use to help to tailor our site, and our interactions with you to suit your preferences;
- 8.1.7 to contact you about prize draws you have chosen to participate in; and
- 8.1.8 to contact you about our rewards and incentive schemes.
- 8.2 If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
- 8.3 We do not disclose personal data about individuals to advertisers or sell your information to any other organisation for marketing purposes.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, product/service experience or other transactions.
9. Sharing your information
- 9.1 We may disclose your personal data to third parties if:
- 9.1.1 we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- 9.1.2 if Green Street or substantially all of its assets are acquired by a third party, in which case personal data held by it will be one of the transferred assets;
- 9.1.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Green Street, participating businesses, or others
10. Links to other sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
11. How can you Update or Change your Information?
- 11.1 If at any time you wish to change your information, you can contact us, providing the updated information.
- 11.2 If you wish to opt-out of email notifications and communications you can contact us and we will ensure you do not receive any more communications.
12. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data as set out below:
- 12.1 Right to access your personal data (commonly known as a data subject access request). This enables you to receive a copy of the personal data we hold about you and to check we are lawfully processing.
- 12.2 Right to Rectification of the personal data we hold about you. This enables you to rectify inaccurate or incomplete personal data, though we may need to verify the accuracy of the new data you provide.
- 12.3 Right to Object to processing where we are relying on legitimate interests and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
- 12.4 Right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- 12.5 Right to restriction of processing of your personal data. You can ask us to suspend the processing of your personal data if you want us to establish the data’s accuracy, where our use of the data is unlawful but you do not want us to erase it, where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- 12.6 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- 12.7 Right to be forgotten and request erasure of your personal data without undue delay where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please do contact us in the first instance.
Green Street Services Terms and Conditions
GREEN STREET PIONEERS LIMITED – GENERAL TERMS OF BUSINESS
(A) Green Street assists businesses to become more environmentally sustainable and as part of that offering, it provides the Services.
(B) The Customer wishes to obtain and Green Street wishes to provide the Services on the terms set out in this Agreement.
- Definitions and Interpretation
1.1 In these terms and conditions the following definitions apply:
Applicable Laws: all applicable laws, statutes, regulations and codes from time to time in force;
Branding any documents, photos, graphics or other materials including digital material provided by Green Street to the Customer for display purposes to promote Green Street, it’s sustainable initiatives and its brand image.
Charges if it has been agreed between the parties that payment will be made by the Customer, the charges for the Services shall be as set out in a separate quote.
Confidential Information includes the existence and terms of these terms and conditions, the Customer Data and Customer Materials, information concerning the business, finances, affairs, customer, clients or suppliers or the other party and any information that is identified as being of a confidential or proprietary nature or that would be regarded as confidential by a reasonable business person;
Customer Materials: documents and materials that the Customer provides to Green Street in connection with the Services (including but not limited to branding materials, photos and details of the Customer’s business);
Customer Data all data relating to the business performance of the Customer (including forecasts, budgets, customer spend analysis and any other relevant operating costs and sustainability related costs, as provided by the Customer to Green Street;
Data Protection Legislation all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR (which has the meaning given to it in section 3(10) (as supplemented by section 205(4)); the Data Protection Act 2018 (DPA 2018) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.
Deliverables documents, drawings, designs, photos, graphics, logos, typographical arrangements, software, and other materials prepared or developed by Green Street or its agents, subcontractors and employees as part of or in relation to the Services, including Branding.
Force Majeure Event: any event or circumstances outside the reasonable control of either party affecting its ability to perform any of its obligations under this agreement including Act of God, fire, flood, severe weather, epidemic or pandemic, war, revolution, acts of terrorism, riot or civil commotion, trade embargo, strikes, lock-outs or other industrial action, and interruption of utility service;
Green Products the materials (including but not limited to reusable packaging, paper bags, tote bags, water bottles and other materials) provided by Green Street to the Customer to promote Green Street’s Services and Green Street’s brand image.
Insolvency Event means a party enters liquidation, has a receiver, liquidator, administrator, trustee, or an individual with a similar role appointed over any of its assets or proposes to make any arrangement with its creditors or goes into liquidation;
Intellectual Property Rights any current and future intellectual property rights and interests including patents, utility models, designs, design rights, copyright (including rights in software), decryption rights, database rights, trade marks, rights pursuant to passing off, service marks, business and trade names, domain names, know-how, topography rights, inventions, rights in confidential information (including technical and commercial trade secrets) and image rights, and rights of a similar or corresponding character in any part of the world, in each case whether registered or not and including any application for registration and renewals or extensions of such rights in any country in the world;
Services the services as set out in an agreed separate proposal to the customer, and/or as agreed between the parties in writing from time to time; and
1.2 In these terms and conditions (except where the context otherwise requires):
1.2.1 the singular includes the plural and vice versa, and references to any gender includes the other genders;
1.2.2 references to a “person” includes an individual, corporation (whether incorporated or unincorporated), partnership, trust, unincorporated association and any other entity or association of any nature;
1.2.3 any words following the terms “including”, “include”, “for example” or any similar expression are by way of illustration and emphasis only and do not limit the generality or extent of any other words or expressions; and
1.2.4 references to any legislation include any modification or re-enactment of that legislation and any subordinate legislation made (before or after this agreement) under that legislation.
2.1 Any Agreement made shall commence on the date it is signed by all parties and shall continue, unless terminated earlier in accordance with clause 10, for the Initial Period upon the end of which it shall terminate automatically.
3. Basis of Contract
3.1 The Customer appoints Green Street to provide the Services during the Term.
3.2 In consideration of the mutual fulfilment of obligations under an Agreement for services Green Street shall provide the Services to the Customer during the Term in accordance with these terms and conditions.
4. Green Street’s Obligations
4.1 Green Street shall:
4.1.1 use reasonable endeavours to provide the Services and deliver the Deliverables to the Customer with reasonable care and skill and in compliance with Applicable Laws; and
4.1.2 use reasonable endeavours to supply Green Products to the Customer where agreed.
5. Customer’s Obligations
5.1 The Customer shall:
5.1.1 promptly provide the Customer Materials and any information Green Street reasonably requires, and shall ensure they are correct;
5.1.2 participate in the case studies and learning material created by Green Street;
5.1.3 promote Green Street’s business by offering Green Products to its customers where applicable;
5.1.4 promote Green Street’s Business by using the Deliverables on the Customer’s premises, website and other social media platforms (as agreed between Green Street and the Customer); and
5.1.5 obtain and maintain all necessary licences and consents and comply with all Applicable Laws in relation to the Customer Data, Customer Materials and its receipt and use of the Services, and the Deliverables.
5.2 The Customer acknowledges and agrees that the Services:
5.2.1 are intended to provide recommendations and guidance as to how the Customer’s business may become more environmentally sustainable;
5.2.2 it is the Customer’s responsibility to decide which recommendations are right for its business; and
5.2.3 shall be provided “as is” and without any warranty, express, implied or otherwise, regarding its accuracy or completeness, including without limitation, any implied warranty or merchantability or fitness for a particular purpose of the Customer.
6. Payment Terms
6.1 Payment terms are 7 days from the date of invoicing.
7. Limitation and Exclusions of Liability
7.1 Nothing in these terms and conditions limits or excludes the liability of Green Street for:
7.1.1 death or personal injury resulting from negligence; or
7.1.2 fraud or fraudulent misrepresentation; or
7.1.3. any other liability that is not permitted to be limited or excluded by law.
7.2 Subject to clause 7.1, Green Street will not be liable, whether or not arising pursuant to an indemnity, in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise for: loss of profits; loss of business; depletion of goodwill and/or similar losses; loss of anticipated savings; loss or corruption of data or information; or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
7.3. Subject to clause 7.1, Green Street’s total liability, whether or not arising pursuant to an indemnity, in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising because of or in connection with any customer Agreement shall in all circumstances be limited to £500.
8. Intellectual Property Rights and Branding
8.1 All Intellectual Property Rights belonging to a party prior to the signing of this Agreement will remain vested in that party. All Intellectual Property Rights in the Deliverables, Branding, Green Products and any item supplied as part of or in relation to the Services will be owned by Green Street or its licensors.
8.2 The Customer grants to Green Street, and shall procure that any relevant third party grants, a royalty-free, non-transferable, non-exclusive licence to any and all Intellectual Property Rights vested in the Customer Materials, Customer Data and any other items it provides which are necessary for the purpose of providing the Services to the Customer. The Customer shall not use any of Green Street’s Intellectual Property Rights for any purpose (including as part of a media release, press announcement or public disclosure) without Green Street’s prior written consent.
8.3 Green Street grants to the Customer a royalty-free, non-transferable, non-exclusive license to the Intellectual Property Rights vested in the Services, Deliverables, Branding and Green Street Products for the purpose of the Customer receiving and using the Services and Deliverables in its business.
8.4 The Customer warrants that the performance of its obligations under any agreement with Green Street and Green Street’s use of the Customer Materials and Customer Data will not infringe any Intellectual Property Rights of any third party.
8.5 Green Street warrants that the performance of its obligations under these terms and conditions and the Customer’s use of the Services and the Deliverables will not infringe any Intellectual Property Rights of any third party.
8.6 On expiry or termination of any agreement for any reason, all rights and licenses to Intellectual Property Rights vested in the Deliverables and Green Street Products granted pursuant to this Agreement shall cease..
9. Confidentiality and Publicity
9.1 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by this clause 9.
9.2 Each party may disclose the other party’s confidential information:
9.2.1 to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 9.2.1; and
9.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
9.3 Green Street shall be entitled to use the Customer Data and share it with third parties for research purposes and to promote the benefit of Green Street’s business including publishing such Customer Data in its promotional materials. The extent of Green Street’s use of the Customer Data for this purpose shall be agreed with the Customer from time to time.
9.4 Where applicable, the parties acknowledge that Green Street may share limited personal data agreed authorities in fulfilling obligations given under funded third party contracts (e.g., name and contact details of non-corporate entities). Both parties agree to comply with the applicable Data Protection Legislation.
9.5 Green Street shall be entitled to publicise the existence of any agreement with the Customer, which shall include but not be limited to Green Street being permitted to refer to the Customer’s name and logo in any public announcements and discussions with prospective customers.
10.1 Each party will be entitled to terminate an agreement immediately upon giving notice to the other if:
10.1.1 the other if the other party commits a material breach which is not capable of remedy or, if it is capable of remedy, the breaching party fails to remedy the material breach within 20 days after the non-breaching party gives notice giving full particulars of the breach and requiring it to be remedied;
10.1.2 the other party is unable to pay its debts or ceases to trade and/or an Insolvency Event applies to the other party; or
10.1.3 a Force Majeure Event continues for a period of 30 days.
10.2 Notwithstanding clause 10.1, it shall be a material breach of an agreement, if the Customer misuses the Deliverables and Green Products or acts in any way which is or could be deemed harmful to Green Street’s reputation.
10.3 Without affecting any other right or remedy available to it, Green Street may terminate any agreement with immediate effect by giving written notice to the Customer on expiry or termination of any funders contract.
11. Consequences of Termination
11.1 Termination shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
11.2 On termination
11.3 any provision which expressly or by implication is intended to come into or remain in force on or after termination will continue in full force and effect; and
11.3.1 each of the parties shall immediately return to the other party (or, if the other party so requests by notice in writing, destroy) the other party’s property in its possession at the date of termination, including the Deliverables, Green products and its Confidential Information, together with all copies of such Deliverables and Confidential Information, and shall make no further use of such Deliverables and Confidential Information.
12.1 Force Majeure. Neither party will be liable to the other for any delay or non-performance of its obligations under this agreement arising from any Force Majeure Event, provided that it notifies the other party of the Force Majeure Event and the extent of any resulting delay or prevention and resumes performance of its obligations as soon as reasonably possible following the end of the Force Majeure Event.
12.2 Notices. Notices required to be given must not be sent by email. Notices shall be deemed to have been duly received:
12.2.1 if delivered personally, when left at the registered address of the relevant party or otherwise the address notified by the recipient to the other party in writing; or
12.2.2 if sent by pre-paid first class post or recorded delivery, at 9.00am on the second day after posting; or
12.2.3 if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.
12.3 Anti-Bribery and Modern Slavery. Each party shall comply with the Bribery Act 2010 and the Modern Slavery Act 2015 and shall not do, or omit to do, any act that will cause the other to be in breach of the Bribery Act 2010 or the Modern Slavery Act 2015.
12.4 Assignment and Sub-Contracting. Each party shall not assign, delegate, transfer, charge or otherwise dispose of all or any of its rights and responsibilities without the prior written consent of the other party (such consent not to be unreasonably withheld or delayed). Green Street may sub-contract all or any of its obligations under any agreement with a customer.
12.5 Third Party Rights. For the purposes of the Contracts (Rights of Third Parties) Act 1999 no person who is not a party to an agreement with Green Street will have any right to enjoy the benefit or enforce any of the terms of an agreement.
12.6 Variation. No variation of any agreed work will be effective unless it is in writing and signed by each of the parties (or their authorised representatives).
12.7 Waiver. Failure to exercise (or to fully exercise), or any delay in exercising, any right or remedy provided under these terms and conditions or by law will not constitute a waiver of that or any other right or remedy, nor will it preclude or restrict any further exercise of that or any other right or remedy under this agreement or by law.
12.8 Severability. If any provision of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, illegal or unenforceable in any jurisdiction then it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible that provision will be deemed to be omitted from this agreement in so far as this agreement relates to that jurisdiction and the validity and enforceability of that provision in other jurisdictions and the other provisions of this agreement will not be affected or impaired.
12.9 Governing Law and Jurisdiction. The terms and conditions will be governed by, and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Version 1, July 2023